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Terms of Service

I. Conditions of use for the PalmaBeach.com website

II. General Terms and Conditions of PALMA BEACH EXCELLENCE QUALITY SERVICES S.L., Mallorca (agent)

III. General terms and conditions of the providers

Palma Beach makes this booking platform available to users and providers of tourist services as part of an intermediary service.

I. Terms of use for the Palma Beach website

1. Operator of the website

This website is operated by PALMA BEACH EXCELLENCE QUALITY SERVICES SL, Carretera Arenal 18, Local 41, 07610, Palma de Mallorca, Spain, deployed. You can contact Palma Beach by email (service@palmabeach.com) or by phone at the following numbers:
Spain: +34 676 493 506
Germany: +49 (0) 17662537991

Bookings via the booking platform are subject to the general terms and conditions of PALMA BEACH EXCELLENCE QUALITY SERVICES S.L. ®, as well as the general terms and conditions of the respective providers of activities & tours

2. Application of the Terms of Use

These terms of use, together with the privacy policy, apply to all types of website use. Any visitor to the website is only permitted to use it provided they have accepted the terms of use and read and understood the privacy policy. Use of the website means that you have read and understood the Terms of Use and Privacy Policy and that you fully agree to abide by the provisions.

3. No warranty

We at Palma Beach try our best to ensure that the information on or about the website is correct. However, we cannot guarantee its accuracy, express or implied. This information includes, for example: completeness, suitability, topicality or all information provided by third parties. We can change, add or remove information on the website as well as its structure and functions at any time at our own discretion, without expressly informing about such a change and without removing outdated information or marking it as such. Palma Beach makes no guarantees, either express or tacit, with regard to the availability of the website or the functions provided, that the website is free from errors or that the website and the infrastructure on which it runs are free from viruses and other harmful ones Software is. In addition, Palma Beach does not guarantee that the information available on the website has not been changed due to technical defects or unauthorized third parties.

4. No binding offer

All information provided on this website is for general informational purposes only. The information provided on this website does not constitute a binding offer on the part of our company. A binding contract only comes into being when the booking request from the respective provider of the activity has been accepted and the general agreement has been accepted Terms and conditions of the provider come about.

5. Limitation of Liability

Palma Beach disclaims your liability and that of its employees, officers, agents, independent contractors or distributors for any damage related to your access, errors or omissions on the website. The exception to this is for damage caused intentionally or through gross negligence and only to the extent permitted by law.

6. Intellectual Property Rights

The www.palmabeach.com website is protected by copyright and / or other intellectual property rights (including competition law). You may access and display the website, but not integrate it into other websites and display, publish, download / upload, upload, send or otherwise make it visible without our prior written consent without our prior written consent do.

7. Links to other websites, third party content

Palma Beach assumes no responsibility or liability for the content of third parties. This includes the bookable activities and information, provided these are offered via the website. This also includes content that is linked on the website or that is referred to from the website. If Palma Beach links to third party websites, you use such websites at your own risk. For this reason, we recommend reading the guidelines of the respective websites and checking their information on the processing of personal data. If you notice any illegal content on our website, please contact us at service@palmabeach.com


8. Changes to the Terms of Use

We as PALMA BEACH EXCELLENCE QUALITY SERVICES S.L. reserve the right to change these terms of use at any time and with immediate effect. If we make changes, they will take effect from the time they are posted on the website. We expect you to review this section regularly to familiarize yourself with the applicable terms of use. Any further use of the website after such changes mean that you agree to the change.

9. Place of jurisdiction & applicable law

Spanish law applies to the exclusion of the UN sales law.
If you, as a consumer, have placed the order and are habitually resident in another country at the time of the order, the application of mandatory legal provisions of this country remains unaffected by the choice of law in the first sentence. The exclusive place of jurisdiction is Palma de Mallorca.


II. Terms of use for the online offer on the PalmaBeach.com platform

1 Introduction

1.1 PALMA BEACH EXCELLENCE QUALITY SERVICES S.L., Carretera Arenal 18, Local 41, 07610, Palma de Mallorca, Spain operates an intermediary platform for tourist offers in the form of an online offer on the Internet. On the Palma Beach platform, users have the opportunity to find and book tourist experiences and activities in Mallorca and the Balearic Islands. The online offer includes tickets for sights, tours, courses, sightseeing tours and other services. The offers are made available by local providers with whom the respective contract for the service is concluded. The services of the providers can be accessed and bookings made via the Palma Beach platform.

1.2 Palma Beach is aimed at both consumers and companies. For the purposes of these terms and conditions, the following applies:
a. “Consumer” is any natural person who concludes a contract for purposes that are predominantly neither commercial nor self-employed
b. The "user" means a natural person, unless this is expressly registered as a legal person at Palma Beach. The acts and omissions performed when registering a legal person are assigned to a natural person, unless they are carried out for the legal person within the framework of their power of attorney.
c. "Company" is a natural or legal person or a partnership who, when concluding this contract, is exercising their commercial or independent professional activity.


2. Part II Subject of these General Terms and Conditions

These general terms and conditions apply to every use of the Palma Beach platform. The contractual relationship between the user and Palma Beach basically only includes the proper referral of users to the respective provider. Part II of the General Terms and Conditions of PALMA BEACH EXCELLENCE QUALITY SERVICES SL therefore applies to offers on the Palma Beach platform and the provision of users to the provider.Part II of the General Terms and Conditions applies to the use of the Palma Beach platform by cooperation partners, subject to special conditions contractual agreements with the respective cooperation partner. For the respective tourist service contract between the user and the provider, the contract terms of the provider in accordance with Part III of these General Terms and Conditions apply.


3. Registration

3.1 The Palma Beach offer can generally be used anonymously.
3.2 The creation of several user accounts for the same natural or legal person is not permitted. The user account cannot be transferred.
3.3 Certain areas of use of PalmaBeach.com, such as bookings, require registration. When registering, the user sends an electronic registration form and agrees to the terms and conditions. Registration by PALMA BEACH EXCELLENCE QUALITY SERVICES S.L. is only complete with confirmation to the email address provided by the user. Natural persons must have reached the age of 18 to register. The user must keep the password he has set secret and take suitable precautions to prevent third parties from reading it.


4. Services / conclusion of contract

4.1 Palma Beach will provide the user with the data for the use of the services of a provider in accordance with the applicable conditions (e.g. ticket data) after receipt by the provider.
4.2 After the user has specified his desired service on the Palma Beach platform (e.g. price, number of participants, destination, type, start), we show the user the information about the services of the respective provider. On the basis of this information, the user can, after checking availability, submit a contract offer to the respective provider by submitting an offer. This is done after selection and acceptance by clicking the button "book".
4.3 Palma Beach informs the user about the conditions of the provider for the contractual relationship with the user and for their services. They can be found in the respective tenders. The user is responsible for compliance with these conditions. The provider reserves the right not to allow or exclude the user from an action if he does not meet the conditions. In this case, the price paid will not be refunded.
4.4 Palma Beach provides the user with a booking confirmation issued in the name and on behalf of the provider as well as a payment confirmation. The use of PalmaBeach.com itself is basically free of charge for the user. PALMA BEACH EXCELLENCE QUALITY SERVICES S.L. is entitled to collect the invoice amounts in the name and on behalf of the supplier.
4.6 PALMA BEACH EXCELLENCE QUALITY SERVICES S.L assumes no liability for the accuracy of the data transmitted or for the provision of services by the provider, as all information provided and passed on is based on data from providers or third parties, which Palma Beach cannot check in detail.


5. Pay on PalmaBeach.com

5.1 The user's contact person and contractual partner in connection with the service contract and its payment is the respective provider. The user can only claim repayment of a payment from the respective provider. A refund granted by the provider can also be made by the provider through PALMA BEACH EXCELLENCE QUALITY SERVICES S.L. be handled.
5.2 The service contract concluded with the provider applies to the fees to be paid by the user for the provider's services.
5.3 PALMA BEACH EXCELLENCE QUALITY SERVICES S.L. is entitled to collect the invoiced amounts in the name and on behalf of the provider.
5.4 In order to be able to use the payment functions on PalmaBeach.com, the user must register. The user must enter the payment information correctly and update the information immediately in the event of changes. Palma Beach can refuse the payment method specified by the user. The user is informed of the permitted payment methods during the ordering process.
5.5 By authorizing the payment, the user agrees that his payment information will be used to collect payments by the creditor. PALMA BEACH EXCELLENCE QUALITY SERVICES S.L. reserves the right to make the use of the payment function on PalmaBeach.com dependent on a credit check of the user.

6. Palma Beach pricing

6.1 All prices on PalmaBeach.com are per person and include VAT and all other taxes. Local taxes can be levied locally.
6.2 These prices quoted by the providers may be subject to special conditions, for example with regard to cancellation and reimbursement of payments made.


7. User duties and obligations

7.1 The user must keep the registration data (user login and password) secret and not grant third parties access to the Palma Beach platform with his registration data. The user is responsible for all use of his user account on PalmaBeach.com.
7.2 The user provides PALMA BEACH EXCELLENCE QUALITY SERVICES S.L. from claims of third parties from the use of PalmaBeach.com, unless Palma Beach is responsible for them.


8. Availability and Warranty

8.1 There is no entitlement to availability, performance or quality features. PALMA BEACH EXCELLENCE QUALITY SERVICES S.L. PalmaBeach.com can redesign, reduce or discontinue at any time at its own discretion. Existing agreements between the user and a provider as well as the implementation of these agreements remain unaffected by these changes.
8.2 Palma Beach does not assume any warranty or guarantee for the correctness or completeness of the data provided by third parties (e.g. providers).
8.3 PALMA BEACH EXCELLENCE QUALITY SERVICES S.L. assumes no warranty or guarantee for the services provided by providers. The user's contact person for questions and complaints in connection with a service contract and its processing is the respective provider.
8.4 Unless Palma Beach has any obligations towards the user, PALMA BEACH EXCELLENCE QUALITY SERVICES S.L. also no guarantee.


9. Liability of PALMA BEACH EXCELLENCE QUALITY SERVICES S.L. ®

9.1 Without an express agreement or such assurance, PALMA BEACH EXCELLENCE QUALITY SERVICES S.L. not for deficiencies in performance and personal injury or property damage incurred by the user in connection with the travel service provided, based on the services provided.
9.2 If PALMA BEACH EXCELLENCE QUALITY SERVICES S.L. has not assumed a corresponding contractual obligation by express agreement with the user, Palma Beach is not liable for the implementation of corresponding agreements with providers in accordance with the user's booking request.
9.3 Any liability on the part of Palma Beach due to culpable breach of obligations in the course of contract mediation remains unaffected by the above conditions.
9.4 The liability of PALMA BEACH EXCELLENCE QUALITY SERVICES S.L. for contractual claims of the user is limited to three times the price of the mediated tourist services, with the exception of:

• Liability of PALMABEACH EXCELLENCE QUALITY SERVICES S.L. for other damage to the user which is due to a grossly negligent breach of duty by PALMA BEACH EXCELLENCE QUALITY SERVICES S.L. or an intentional or grossly negligent breach of duty.

• The violation of an essential duty, the fulfillment of which enables the proper execution of the agency contract in the first place or the violation of which endangers the fulfillment of the purpose of the contract

• Liability for damage to the user resulting from injury to life, limb or health resulting from a negligent breach of duty by PALMA BEACH EXCELLENCE QUALITY SERVICES S.L. are based

9.5 PALMA BEACH EXCELLENCE QUALITY SERVICES S.L. is liable for slight negligence. only in the event of a breach of an essential contractual obligation and only for the foreseeable, typical damage. Essential contractual obligations are obligations the fulfillment of which enables the proper execution of the contract in the first place and which the user can regularly rely on to be observed.
9.6 Limitations of liability do not apply within the framework of guarantees given, in the event of injury to life, limb or health or in the event of claims under the Product Liability Act.


10. Termination

Users can cancel their registration on PalmaBeach.com at any time by blocking their user account. Palma Beach can unilaterally terminate a registration with one week's notice. Claims that have arisen up to then remain unaffected. The right to extraordinary termination remains unaffected.


11. Evaluation function

11.1 Users have the opportunity to have personal influence on the content of the platform by writing experience reports in the form of ratings. The users are fully responsible for the user content they provide. The user has to guarantee the correctness of the content that the content does not contain any misleading or illegal information. In addition, the user guarantees that the content does not infringe any third party rights. Palma Beach does not in any way adopt the content of the users as its own, but merely provides a platform.
11.2 Palma Beach can use the User Content in various ways. This includes showing it on the website, reformatting it, editing it for clarity or better grammar, embedding it in ads or doing other work.
11.3 Palma Beach can remove or report user content if necessary and at its own discretion. PALMA BEACH EXCELLENCE QUALITY SERVICES S.L. can, for example, remove user content if, in the opinion of Palma Beach, it violates the content principles of PALMA BEACH EXCELLENCE QUALITY SERVICES S.L. violated. Palma Beach is not obliged to keep copies of user content or to provide copies of it. PALMA BEACH EXCELLENCE QUALITY SERVICES S.L. does not guarantee the confidentiality of user content.
11.4 Palma Beach and its distributors may display advertisements and other information on the website and other media. Users are not entitled to compensation for these ads. We reserve the right to make changes to the type and scope of these advertising measures. The user does not have to be informed of this separately.


12. Data protection

12.1 Palma Beach collects and uses personal data of users, insofar as this is necessary for the creation, content design or amendment of the contractual conditions of PALMA BEACH EXCELLENCE QUALITY SERVICES S.L. between the user and Palma Beach is required.
12.2 Is PALMA BEACH EXCELLENCE QUALITY SERVICES S.L.
involved in the communication for a service contract between the user and the respective provider, it transmits the data required for this contract to the respective provider. This provider processes and uses the data for contract initiation, processing and implementation on its own responsibility. The identity of the respective provider can be found in the booking dialog.
12.3 Further information can be found in the data protection conditions of PALMA BEACH EXCELLENCE QUALITY SERVICES S.L. at
https://www.palmabeach.com/privacy-policy


13. Other provisions

13.1 These General Terms and Conditions represent the entire agreement between PALMA BEACH EXCELLENCE QUALITY SERVICES S.L. and the user. There are no additional agreements.
13.2 Spanish law applies to the exclusion of the UN sales law. If you have placed the order as a consumer and at the time of the order you have your habitual residence in another country, the application of mandatory legal provisions of this country remains unaffected by the choice of law in section 1.


14. Changes to these terms and conditions

14.1 Palma Beach reserves the right to change these general terms and conditions at any time and without giving reasons. PALMA BEACH EXCELLENCE QUALITY SERVICES S.L. only makes changes that affect the user, to which the user must agree, taking into account the interests of both parties. This applies, for example, to cases in which the principle of equivalence was violated, as well as loopholes and changes in the law. The changed conditions will be sent to users by email no later than two weeks before they come into effect. If a user does not object to the validity of the new terms and conditions within two weeks of receiving the email, the changed terms and conditions are deemed to have been accepted. PALMA BEACH EXCELLENCE QUALITY SERVICES S.L. notify the user of the changed conditions in the e-mail.
14.2 These general terms and conditions can be changed at any time and without prior notice for future brokerage of contracts with the supplier. The conditions that apply to each individual contract are valid.


III. General terms and conditions of the tourist providers

1 Introduction

Part III of these General Terms and Conditions applies to all contracts concluded between providers and users via the PalmaBeach.com platform. This also applies if access to PalmaBeach.com is via a cooperation partner or sales partner.
2. Notes on the right of withdrawal

The provider points out that according to the statutory provisions, contracts for tourism services that are concluded at a distance do not have a right of revocation, but only the statutory rights of withdrawal and termination.


3. Truthful information

The information transmitted via PalmaBeach.com must be truthful. Palma Beach reserves the right to withdraw from the contract or to exclude users from participating in the service and to demand compensation in the amount of the cancellation costs if incorrect information is provided by the user.

4. Additional Terms and Conditions

If, in addition to these general terms and conditions, the provider includes further conditions of use / participation or carriage in a contract with you, you are responsible for compliance with these additional conditions. The provider reserves the right to exclude participants from the activity if they do not meet these conditions.


5. Arrival at the meeting point and conditions

You are responsible for arriving punctually at the announced meeting point. If you are traveling to an activity from abroad, you are responsible for having the necessary travel documents and for complying with health regulations.

6. Insurance under personal responsibility

The price of the services does not include insurance. You are responsible for adequate insurance coverage. Insurance needs depend on the activity booked.

7. Unpaid Services

If you do not pay the booked service on the agreed payment date, although the provider is ready and able to provide the contractual service, the provider is entitled to withdraw from the contract and to invoice you for the cancellation costs.

8. Cancellation Policy

8.1 If you cancel (cancel) the activity, the cancellation conditions stated in the offer description and on your voucher apply. We advise the user to read the information in the product description carefully.

9. Extraordinary Cancellation

The tourist provider can cancel the activity on the agreed date without observing a deadline if weather conditions, official measures, strikes or other unforeseeable or inevitable external circumstances (force majeure) make the activity impossible, make it significantly more difficult or even endanger it. In this case, the price paid will be refunded.

10. Exclusion of participation

The provider is entitled to exclude you from participating in an activity if you do not meet the personal requirements for participation or if you pose a risk. In these cases the price paid cannot be refunded.

11. Program Changes

In addition, the provider reserves the right to make insignificant changes if this is necessary due to unforeseeable or unavoidable circumstances.


12. Liability of the tourist service provider

The provider is liable for his services according to the applicable law, whereby liability is excluded to the extent permitted by applicable law.

13. Changes to these general terms and conditions

The general terms and conditions of the activity provider can be changed at any time and without notice for future bookings. The conditions that apply to each individual booking apply. The user has no claim that future bookings will be made according to the existing conditions.

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